Design Researcher and Service Designer
OpenLab, Toronto General Hospital, UHN
Brief BioI’m a UX researcher and designer working at the intersection of health and design. I devote my passion for empathetic problem-solving to improving health care experience. Using human-centered design thinking to translate knowledge into actionable ideas – from fuzzy design research all the way to prototype development and testing—is what makes my day every day. I embrace ambiguity and enjoy self-directed learning. My favorite environment is one where collaborative and creative work is valued.