Improving the Patient Experience in the Pre-Anesthesia Clinic

Capstone Summary:

The Sunnybrook Pre-Anesthesia Clinic (PAC) aims to optimize patients for their surgery by providing them with critical information for their journey in addition to allowing the anesthesiologist to coordinate patient care for the procedure. Ultimately, this step allows for better overall outcomes for patients by reducing the risk of surgical complications and improving patient recovery post-surgery. However, literature has reported that prolonged wait times at preoperative clinics, poor understanding of the surgical procedure and overall negative patient satisfaction can be seen as burdensome, resulting in preoperative anxiety. This has the potential to negatively impact the patient by contributing to downstream effects, such as increased recovery times and medication requirements, postoperative complications, and pain. In 2018, a preliminary needs assessment conducted by our team observed some of these findings with patients and care providers within the PAC. In our investigation, we hope to employ a patient-centered approach in identifying patient needs and co-creating a strategy to develop a more holistic care experience within the PAC.

Capstone Team: 

Raja Ravi, BSc MRT(T) BSc MRT(T)

College of Medical Radiation Technologists of Ontario College of Medical Radiation Technologists of Ontario
Credit Valley Hospital (Radiation Therapist) Credit Valley Hospital (Radiation Therapist)

 

Ms. Agnes Ryzynski, BHSc RRT AA CTDP BHSc RRT AA CTDP

College of Respiratory Therapists of Ontario College of Respiratory Therapists of Ontario
Sunnybrook Health Sciences Centre Sunnybrook Health Sciences Centre

 

Andrew Wan, BHSc BHSc

McMaster University, Farnmcombe Family Digestive Health Research Institute Princess Margret Cancer Centre McMaster University, Farnmcombe Family Digestive Health Research Institute Princess Margret Cancer Centre
Research Assistant Research Assistant

 

Capstone Supervisor:

Prof. Rich Foty, PhD PhD

IHPME Dalla Lana
Needs Translator Course Director & Faculty Advisor

Capstone Advisory Committee:

Lesley Gotlib Conn, BA, MA, PhD

Sunnybrook Health Sciences Centre
Associate scientist

Fahad Alam, BHSc, MD, FRCPC

Sunnybrook Health Sciences Centre
Assistant Professor

"What drew me to this program was that it’s unique in offering a customizable learning scheme and keeping the patient in mind when addressing problems in healthcare.”

 - Paige Gilbank, Cohort 2017