Waiting for Help: Wait times at the CAMH Bridging Clinic

Capstone Summary:

The Centre for Addiction and Mental Health (CAMH) Bridging Clinic provides essential mental health services to patients newly discharged from the CAMH ED or in-patient units (Building a Bridge to Emergency Care, n.d.). To provide low barrier access to these services, the clinic offers drop-in appointments to patients on a first-come, first-serve basis (The CAMH Bridging Service, 2019). Due to the nature of this model, the amount of time a patient spends waiting to see a clinician can vary greatly. A current state analysis conducted by our team revealed that patients can wait from as little as five minutes up to eight hours. Inefficiencies related to wait times can negatively impact clinicians' satisfaction with the care they provide and is reported to be an issue by both Bridging Clinic patients and staff. Our project aims to reduce the number of inefficiencies clinicians experience related to wait times to improve their satisfaction with the care they provide. Utilizing the principles of Quality Improvement (QI), we will identify, implement, and evaluate specific change ideas or interventions, that address the root causes of inefficiencies related to wait times.

Capstone Team: 

Ms. Maame Darkwa, HBSc HBSc

North York General Hospital North York General Hospital
University of Toronto: MHSc Candidate, Translational Research Program University of Toronto: MHSc Candidate, Translational Research Program

 

Mrs. Katrina Engel, BKin RRT BKin RRT

Markham Stouffville Hospital, Clinical Project Lead Sunnybrook Health Sciences Center, Women and Babies Program, Respiratory Therapist Markham Stouffville Hospital, Clinical Project Lead Sunnybrook Health Sciences Center, Women and Babies Program, Respiratory Therapist
Clinical Project Lead Registered Respiratory Therapist Clinical Project Lead Registered Respiratory Therapist

 

Ms. Zoe Findlay, Registered Nurse BScN Registered Nurse BScN

Registered Nurse, Psychiatric Emergency Department, CAMH Registered Nurse, Psychiatric Emergency Department, CAMH

 

Ms. Anne-Marie Voyer, BScH BScH


 

Capstone Supervisor:

Prof. Joseph Ferenbok, PhD

Translational Research Program Temerty Faculty of Medicine University of Toronto
Revolutionary Translator Director

Capstone Advisory Committee:

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"The program combines not only research and science but also policy and business, which are very important aspects of translational research.”

 - Helen Liu, Cohort 2017