Ms. Anne-Marie Voyer



Research Interests:

Research interests include healthcare epidemiology as well as global and population health.

Brief Bio:

I have recently graduated from an undergraduate degree in Life Sciences. During this time, I completed an undergraduate thesis project focusing on epidemiology and public health sciences, specifically investigating health clinic immunization practice in marginalized areas of Myanmar. In addition to academics, I value the importance of getting involved with my community. This has influenced my engagement in various organizations both on and off of campus, such as the Life Sciences Departmental Student Council, Student Affairs Office at Queen’s University, and the Down Syndrome Association of Kingston. This has led me to develop a foundation of academic and professional skills that I cannot wait to apply to the TRP program.

Capstone Project:

The Centre for Addiction and Mental Health (CAMH) Bridging Clinic provides essential mental health services to patients newly discharged from the CAMH ED or in-patient units (Building a Bridge to Emergency Care, n.d.). To provide low barrier access to these services, the clinic offers drop-in appointments to patients on a first-come, first-serve basis (The CAMH Bridging Service, 2019). Due to the nature of this model, the amount of time a patient spends waiting to see a clinician can vary greatly. A current state analysis conducted by our team revealed that patients can wait from as little as five minutes up to eight hours. Inefficiencies related to wait times can negatively impact clinicians' satisfaction with the care they provide and is reported to be an issue by both Bridging Clinic patients and staff. Our project aims to reduce the number of inefficiencies clinicians experience related to wait times to improve their satisfaction with the care they provide. Utilizing the principles of Quality Improvement (QI), we will identify, implement, and evaluate specific change ideas or interventions, that address the root causes of inefficiencies related to wait times.

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