The Sunnybrook Pre-Anesthesia Clinic (PAC) aims to optimize patients for their surgery by providing them with critical information for their journey in addition to allowing the anesthesiologist to coordinate patient care for the procedure. Ultimately, this step allows for better overall outcomes for patients by reducing the risk of surgical complications and improving patient recovery post-surgery. However, literature has reported that prolonged wait times at preoperative clinics, poor understanding of the surgical procedure and overall negative patient satisfaction can be seen as burdensome, resulting in preoperative anxiety. This has the potential to negatively impact the patient by contributing to downstream effects, such as increased recovery times and medication requirements, postoperative complications, and pain. In 2018, a preliminary needs assessment conducted by our team observed some of these findings with patients and care providers within the PAC. In our investigation, we hope to employ a patient-centered approach in identifying patient needs and co-creating a strategy to develop a more holistic care experience within the PAC.