Lecturer (Adjunct)

Brief Bio:

Bruce A. Boissonnault is a respected advisor to providers, governments, large data aggregator corporations and media. He is founder and past-President of the Niagara Health Quality Coalition (NHQC), a nonprofit collaboration of business, health care, government and consumer leaders that has earned a national reputation for improving health care results. He serves as a policy and technical advisor to federal, state and international government agencies, and to large multi-national and regional corporations, on matters related to health care economics, strategy and performance improvement. Mr. Boissonnault is also member of the adjunct faculty at Northwestern University's Kellogg School of Management. Mr. Boissonnault is dedicated to improving medical industry results through effective use of performance measurement and quality reward systems. He founded and served for two decades as president and senior scientist for NHQC which publishes a variety of tools to help consumers evaluate health care. This includes the New York State Hospital Report Card(SM), the nation’s most highly respected hospital quality report of its kind, designed to help patients and policy leaders make better health care decisions. NHQC operates, an independent, credible source of consumer information about providers’ performance in several states.

Research Interests:

Using performance measurement science to improve health care and medical industry results: -Effective national database design and effective performance measurement systems design (e.g., national health care data highway, unmet medical care database normalization requirements, flexible and scalable, optimal government role, industry role, 3rd party certifier role, consumer role, insurance role, effective patient de-identification, public access to de-identified databases, database ownership) -Specific performance measures - design and evaluation (e.g., RAMR, errors, infections, never events, volume, patient experiences of care, how to develop effective measures, avoiding the “wrong” measures, etc.) -Behavioral factors in performance measurement (e.g., agency theory, cognitive dissonance, information asymmetry, etc.) -Unintended consequences of poor design in performance measurement systems, reward systems, price transparency systems, insurance systems, and one-off reporting -Free market failure in medical care industry and how to make markets work more effectively -Transparency & freedom of information laws, consumer empowerment -Potential of and interplay between unraveling, government disclosure, and third party certifiers -Philosophical factors of performance measurement (e.g., problem of induction, Hume’s guillotine, falsification)




"The TRP really is special because it creates a tight-knit community.”

 - Helen Liu, Cohort 2017